Terms of Service
Last updated: February 1, 2025
1. Acceptance of Terms
By accessing or using the Comptaflow platform, you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use the platform. Comptaflow is an accounting firm management platform offered as a software-as-a-service (SaaS) by Comptaflow inc., a company incorporated under the laws of Quebec.
2. Service Description
Comptaflow provides a tax task management, client records, and deadline tracking platform for accounting firms. The service includes client management, task tracking, secure storage of government credentials, and billing. The service is offered on a subscription basis with different tiers (trial, essential, professional, enterprise).
3. User Accounts
The firm owner is responsible for managing user accounts within their organization. Each user must have their own credentials. You are responsible for maintaining the confidentiality of your password and for all activity under your account. Multi-factor authentication (MFA) is strongly recommended for all users with access to sensitive data.
4. Data Ownership
You retain full ownership of all data you enter into Comptaflow, including client information, government credentials, and documents. Comptaflow does not claim any ownership rights over your data. We act as a data processor in accordance with Quebec's Law 25 on the protection of personal information.
5. Confidentiality and Security
Comptaflow is committed to protecting the confidentiality of your data in accordance with Quebec's Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA). All sensitive data (ClicSEQUR passwords, social insurance numbers, security codes) is encrypted at rest using AES-256-GCM. Communications are protected by TLS 1.2+ in transit. You must not attempt to circumvent security measures, access data belonging to other firms, or use the platform for unauthorized purposes.
6. Service Availability
Comptaflow strives to maintain high service availability. However, we do not guarantee uninterrupted operation. Planned maintenance windows will be communicated in advance. Comptaflow is not responsible for interruptions caused by factors beyond its control, including outages of third-party providers (Supabase, Vercel, Stripe).
7. Limitation of Liability
To the fullest extent permitted by law, Comptaflow's total liability is limited to the amount of subscription fees paid during the 12 months preceding the claim. Comptaflow shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits.
8. Termination
You may cancel your subscription at any time. Upon termination, you have 30 days to export your data. After this period, your data will be securely deleted in accordance with our retention policy. Comptaflow reserves the right to suspend or terminate your account in case of violation of these terms.
9. Modifications
Comptaflow reserves the right to modify these terms. Material changes will be communicated by email at least 30 days before taking effect. Continued use of the service after the effective date constitutes acceptance of the modified terms.
10. Governing Law
These terms are governed by the laws of Quebec and the applicable federal laws of Canada. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the district of Montreal, Quebec.