Terms of Service
Last updated: February 11, 2026
1. Acceptance of Terms
By accessing or using the Comptaflow platform, you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use the platform. Comptaflow is an accounting firm management platform offered as a software-as-a-service (SaaS) by Comptaflow inc., a company incorporated under the laws of Quebec.
2. Service Description
Comptaflow provides a tax task management, client records, and deadline tracking platform for accounting firms. The service includes client management, task tracking, secure storage of government credentials, and billing. The service is offered on a subscription basis with different tiers (trial, essential, professional, enterprise).
3. User Accounts
The firm owner is responsible for managing user accounts within their organization. Each user must have their own credentials. You are responsible for maintaining the confidentiality of your password and for all activity under your account. Multi-factor authentication (MFA) is strongly recommended for all users with access to sensitive data.
4. Data Ownership
You retain full ownership of all data you enter into Comptaflow, including client information, government credentials, and documents. Comptaflow does not claim any ownership rights over your data. We act as a data processor in accordance with Quebec's Law 25 on the protection of personal information.
5. Personal Information Protection
In accordance with section 18.3 of Law P-39.1, Comptaflow acts as a subprocessor for the processing of your clients' personal information. The following obligations apply: • Comptaflow implements the safeguards described in our Privacy Policy. • Personal information is used solely for the purposes of providing the service. • Information is not retained beyond the prescribed retention period or after the termination of your subscription (except for legal obligations). • Comptaflow commits to promptly notifying you of any privacy incident affecting your firm's data. As the firm owner or manager, you are the data controller under Law 25 for your clients' personal information. You are responsible for obtaining your clients' consent for the collection and processing of their data through the platform. Comptaflow conducts privacy impact assessments (PIAs) in accordance with sections 3.3 and 3.4 of Law P-39.1 for any new feature involving personal information.
6. Confidentiality and Security
Comptaflow is committed to protecting the confidentiality of your data in accordance with Quebec's Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA). All sensitive data (ClicSEQUR passwords, social insurance numbers, security codes) is encrypted at rest using AES-256-GCM. Communications are protected by TLS 1.2+ in transit. You must not attempt to circumvent security measures, access data belonging to other firms, or use the platform for unauthorized purposes.
7. Professional Secrecy
Comptaflow acknowledges that some accounting firms using the platform may be bound by professional secrecy under Quebec's Professional Code (C-26) and the rules of their professional order. The platform is designed to respect this dual obligation (Law 25 and professional secrecy). Data isolation by firm and encryption ensure that your clients' information cannot be accessed by unauthorized third parties. Comptaflow commits that no communication of information permits the identification of the person to whom a professional service was rendered (s. 21.1 P-39.1).
8. Consent and Withdrawal
By creating an account and using Comptaflow, you consent to the processing of your personal information as described in our Privacy Policy. This consent is manifest, free, informed, and specific (s. 8 and 14 P-39.1). Withdrawal of consent: you may withdraw your consent at any time from your account settings or by contacting our privacy officer at privacy@comptaflow.ca. Withdrawal is as easy as granting consent. Please note that withdrawing consent may affect your ability to use the platform. You have 30 days after termination to export your data before permanent deletion.
9. Service Availability
Comptaflow strives to maintain high service availability. However, we do not guarantee uninterrupted operation. Planned maintenance windows will be communicated in advance. Comptaflow is not responsible for interruptions caused by factors beyond its control, including outages of third-party providers (Supabase, Vercel, Stripe).
10. Limitation of Liability
To the fullest extent permitted by law, Comptaflow's total liability is limited to the amount of subscription fees paid during the 12 months preceding the claim. Comptaflow shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits.
11. Termination
You may cancel your subscription at any time. Upon termination, you have 30 days to export your data in JSON or CSV format. After this period, your data will be securely deleted in accordance with our retention policy. Comptaflow reserves the right to suspend or terminate your account in case of violation of these terms. In accordance with section 18.3 of Law P-39.1, upon termination, Comptaflow will not retain any data beyond the applicable regulatory retention periods.
12. Modifications
Comptaflow reserves the right to modify these terms. Material changes will be communicated by email at least 30 days before taking effect. Continued use of the service after the effective date constitutes acceptance of the modified terms.
13. Governing Law
These terms are governed by the laws of Quebec, including the Act Respecting the Protection of Personal Information in the Private Sector (P-39.1), and the applicable federal laws of Canada, including PIPEDA. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the district of Montreal, Quebec.